Delivery Information

*Products subject to stock availability, the delivery period informed at the time of purchase may be increased by 30 days.

We will let you know after purchase, contact us via WhatsApp to check the products ready for delivery.

Due to our exclusive promotions and order demand, the delivery time for imported products in Brazil is from 20 to 45 days after the purchase has been confirmed, because our products are imported and international shipping is direct from the supplier.

However, the vast majority of orders are delivered within an average of 25 days after purchase.

If your product is taking longer to arrive, check the tracking code that will be sent to your email and via phone shortly after the product is dispatched by our supplier.

If you do not know your tracking code, please contact us by email.

In some isolated cases, imported products spend a long time in inspection by the Federal Revenue Service, which checks all packages that enter Brazil, and as they are overloaded, this sometimes delays deliveries.

The vast majority of orders arrive within 25 days, remembering that products with international shipping sold in the Kaya Reps store  hardly get stopped at customs in Brazil.

But don't worry, your item will arrive to you soon in perfect condition.

Your only responsibility is to enter the correct address at the time of purchase and receive the order, if the address has been entered incorrectly you will need to pay a new shipping fee.

Any questions just contact our support